Putting the weight of his office behind ordinary depositors who fell victim to scammers, Presi­dent Arif Avi on Saturday ordered Habib Bank Ltd (HBL) to “refund and compensate” the six defrauded customers.
The president rejected the six “representations” filed by HBL against the earlier decisions of the banking ombudsman, an autonomous federal institution that helps resolve disputes between commercial banks and their complainants.
A “representation” is the appeal that a person or entity aggrieved by any decision of the banking ombudsman files with the president wit­h­in 30 days of the decision.
The six cases involved a total amount of Rs1 million.
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